Quentessential Surveying (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information from you:

1.1 Personal Information

• Name, email address, phone number, and other identifiers you provide when registering or contacting us.
• Payment information if you make purchases through our website.

1.2 Non-Personal Information

• Usage data such as pages visited, time spent on pages, and interactions.
• Device information such as IP address, operating system, browser type, and device identifiers.
• Cookies and similar tracking technologies for analytics and performance purposes.

2. How We Use Your Information

We use your information to:

• Provide and improve our services.
• Process transactions and send related information.
• Respond to your inquiries, support requests, and feedback.
• Send marketing communications, where you have consented.
• Analyze usage trends to improve our website.
• Comply with legal obligations.

3. Legal Basis for Processing

Under UK GDPR, our legal basis for processing your personal data may include:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Legitimate interests such as improving services and preventing fraud.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who perform services on our behalf (e.g. payment processors, analytics providers).
• Regulators or law enforcement where required by law.
• Parties involved in a business transfer such as a merger or acquisition.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the following rights under UK GDPR:

• Access your personal data.
• Request correction or deletion of your data.
• Object to or restrict processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact us using the details below.

7. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Security

We implement appropriate technical and organizational measures to protect your personal information.

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at it@q-surveying.com.